Payment and rate validity
- All reservations must be paid in full at the time of booking.
- The rate offered is valid for 24 hours only.
Guest identification
- To book, a full photo of your ID is required: INE for Mexican travellers and a passport for international travellers.
- The same document must be presented in person at check-in.
- If the identification does not match the primary guest, the hotel reserves the right to refuse the reservation, even if it has already been paid.
Check-in and check-out
- Check-in from 3:00 pm. Check-out by 12:00 noon.
- There is a 30-minute grace period at check-out before additional charges apply.
- Late check-out until 2:00 pm: 50 % of that day’s room rate applies.
- After 2:00 pm, the full amount of one night is charged at that day’s rate.
Changes and cancellations
- There are no refunds or cancellations if the guest does not show up for check-in.
- A date change requires 16 business days’ notice, and is subject to availability and to a rate change.
- If the rate is lower after a date change, the difference is not refunded.
- There are no refunds or date changes due to weather, hurricanes, flight changes, natural disasters, illness or personal reasons.
Conduct and liability
- Any inappropriate behaviour towards staff, or that disturbs other guests, is grounds for being asked to leave without a refund. In extreme cases the police will be called.
- The hotel reserves the right to ask guests to leave if the policies and regulations are not respected.
- The hotel is not responsible for accidents, theft or loss of belongings, or for damage to third parties.
Parking
- Parking is free and subject to availability.