Privacy notice

Scope

This notice sets out how azucarhotel.com uses and protects any personal information you provide when using this website.

Any personal information you provide will only be used in accordance with this statement. We may update this notice from time to time; please revisit this page to make sure you remain comfortable with any changes.

What information we collect

We may collect the following information:

• First name and surname.
• Contact details, including email address and telephone number.
• Other relevant information collected through our contact form.

What we use it for

We need this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping.
• Improving our products and services.
• Sending you email about news, special offers or other information we believe may interest you.
• Contacting you for market research purposes, by email or telephone.
• Tailoring the website according to your interests.

Security

We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have put in place physical, electronic and administrative procedures to safeguard the information we collect online.

Links to other websites

Our website may contain links to other sites of interest. Once you use those links to leave our site, we have no control over the destination site, so we cannot be responsible for the protection or privacy of any information you provide there. Those sites are not governed by this notice: please read the privacy statement that applies to them.

Transfer of your information

We do not sell, distribute or transfer your personal information to third parties, unless we have your permission or are required by law to do so.

We may use your information to send you promotional material from third parties we believe may interest you, only if you tell us you wish to receive it.

Third-party providers and cookies

The above refers to transferring your data to a third party for that third party’s own purposes, which we do not do. Separately, in order to work, this website relies on providers that process data on the hotel’s behalf and under its instructions. The law requires us to name them, and they are these four:

• Google Analytics (Google Ireland Limited). It measures how many people visit the site and how they get here. It sets first-party measurement cookies in your browser whose names begin with “_ga”, and it receives your IP address which, according to Google’s documentation, is used to infer an approximate location and is not stored. It does not build a profile of you. In the European Economic Area, the United Kingdom, Switzerland and Quebec it only works if you accept it; elsewhere you can turn it off from “Cookie preferences” at the bottom of every page.
• Google Ads (Google Ireland Limited). When you arrive from one of our Google ads, it records that click and whether you then send a request, so we know which ads work. It is not used to show you ads on other sites. It is turned on and off just like Google Analytics, from “Cookie preferences”.
• Google Maps (Google). The map on the “Getting here” page is served by Google, which receives your IP address and the fact of your visit when it is shown. It loads on its own when the page opens, unless you have turned it off in “Cookie preferences”, or your browser uses a European time zone and you have not chosen yet: in those cases it waits until you press “Show the map”. This is also stated next to the map itself.
• Resend, Inc. (United States). It delivers the email containing your booking request to the hotel. It receives the name, email address and telephone number you enter in that form, and solely in order to deliver it.

What we do not do with your request

The website keeps a copy of each booking request on the hotel’s server for about three months (copies are deleted a whole month at a time, once they are 90 days old), solely so it can be resent if the email fails. There is no database, and that copy is not used for anything else. A statistical record with no personal data is also kept: requested dates, nights, room type and number of guests. Finally, a temporary counter tied to a cryptographic digest of your IP address — not to the address itself — exists to curb automated submissions and expires after one hour.

The booking request form does not ask for your bank card details. If the hotel needs to authorize a charge, it will send you a link to its card authorization form, which does ask for them, in order to authorize that charge.

You can turn Google Analytics, Google Ads and the map on or off at any time from “Cookie preferences” at the bottom of every page. The site and the booking request work exactly the same with everything off.

Correcting your information

If you believe any information we hold about you is incorrect or incomplete, please write to us at info@azucarhotel.com as soon as possible. We will promptly correct any information found to be incorrect.